Legal
Privacy notice
How we collect, protect, and respect your personal information.
Last updated: 17 August 2026.
What we collect
We only collect information you voluntarily provide to us:
- Direct correspondence. When you write to care@renata-hair.com, we retain your email address and message details to personally reply to your consultation.
- Trial & launch registration at /subscribe/. Your email is required to send allocation notices. Name, contact number, and delivery address are requested only to arrange shipment of trial sets.
- Malaysia scalp-care study at /scalp-assessment/. Your responses and Malaysian contact number are collected to analyse market needs, select a balanced product-feedback group, contact selected participants about delivery, and conduct the follow-up. Receiving ongoing product updates is a separate optional choice.
Browsing this site requires no account and transmits no personal identity records. Neither form transmits data until you tick the consent box.
How it is used and protected
Your details are used only for the purpose shown where they are collected. Continuing launch and brand updates are sent only where you separately opt in. We never sell, rent, or trade your personal information with third parties for commercial marketing.
- Secure Infrastructure. All records are hosted in encrypted, high-security cloud environments with strict access controls.
- Delivery Partners. Trusted digital delivery platforms process our correspondence strictly on our behalf under strict confidentiality agreements.
- Data Minimisation. Technical connection logs and duplicate-prevention identifiers are retained only as long as necessary to ensure security and prevent automated misuse.
Cookies and local preferences
We use aggregate analytics (provided by Google Analytics) to understand general readership trends (such as page visits and regional reach). During social-media advertising campaigns, we also use the Meta Pixel (provided by Meta Platforms) solely to measure ad performance and optimise delivery; it records events such as your page views and assessment completions on this site. You can manage these cookies at any time through your browser settings or Meta’s ad preferences. Beyond this, we deploy no other cross-site tracking cookies.
A small local preference is stored on your own device solely to remember your chosen language. The typefaces are served from our own domain, so opening a page here requests nothing from a third-party font service.
Your rights under PDPA
You hold complete control over your personal data. To review, update, or request the permanent deletion of your records — or to withdraw from our mailing list at any time — please write to care@renata-hair.com.
In compliance with Malaysia’s Personal Data Protection Act (PDPA), all access and deletion requests are answered within 21 days.
